The workforce planning management represents an important strategic issue!
Why are we convinced that the management of human resources is a major issue in the supermarket?
Because employees represents both the 1st item of outlets expenditure, but also it's best asset to establish a customers’ oriented services policy. You must planand stay as close to your business needs while anticipating new forms of work organization.
The main areas to improve your policy:
- The anticipating of your needs skills
- The optimization and the management of the flexibility (polyvalence)
- The match between resources and activities
- The loyalty of your staff taking into account their individual expectations and respect the fairness between employees
Knowing that the majority of your human resources are assigned to sensitive positions upstream(warehouse) and downstream (sales network), the organization, the need anticipation and the appropriate response cover a particularly strategic issue.
We have specifically designed our solution to help you to manage efficiently these issues.
Thanks to Affluencia, you could ensure the best balance between labor costs / service policy and optimal turnover.
Affluencia is a software package for the workforce management.
Apart from the human aspects that are training and staff motivation, managing human resources is:
- Few months in advance: to recruit skilled employees for the correct section and for appropriate periods, with an work time basis adapted to the amount of work to be done really.
- 3 weeks in advance: planning employee’s tasks on the correct sections and at the right times taking into account the staff availability (an important lever is to play with the modulation of working hours).
- Few days or a few hours in advance: managing absences and workloads fluctuation(sick leave, delayed delivery ...) and rescheduling according the volunteer sand the interims.
- In real time: managing intangibles related to workforce absences and affluence changes (weather, traffic jams...), the lever key is versatility.
Affluencia is a software packaging that assist team leaders on these four steps. Based on a modular architecture, Affluencia could be easily interfaced with data bases and payroll solutions and pointing. What’s more, according the desired use, Affluencia could be used as aservice (SaaS mode) or as standard software. In addition to the software licenses, we support you in your thinking upstream (writing specifications, change management) and downstream (training).
A solution to your specific context
Affluencia is a flexible solution that fits very well to four specific contexts:
- Food outlet : The introduction of multi-skill inside departments (reception / facing / shelving) and between departments (cash machine / PGC example) could provide an increasing productivity through a better flexibility of hours and an increased team motivation. The size of teams to plan requires a very high level of automation : upstream retrieving input from a lot of information sources (ticket, CA previsionnel, information about teams …) and, below, simplifying the team leader’s tasks by offering an automatic way of relevant planning recommendations. In a food outlet, the use of the Affluencia‘s four levels leads to significant productivity gains.
- Sales specialist : According to a sale specialist’s point of view, the team size and the proximity of employees with their manager gives to the tool an important social dimension. In this context,Affluencia provides to managers arigorous management framework as well as elements of decision support. The usual method is to put in light of projected needs (flow forecast by department) with the available or planned resources. Thus, Affluencia allows flexible teams management while looking for the best match between the sellers’ presence and the customer need support.
- Warehouses : The activity of food distribution warehouses is highly changing between days of the week and periods of the year. It is impacted by various factors, upstream activity shops. Logistics and order preparation teams could see their schedules planned each week depending on load forecasts. Affluencia provides a substantial assistance for the preparation of these schedules, with a great ease of use. Thanks this excellent quality forecast load, our solution could guarantees the control of operating costs as well as a "loyalty" management of your workforce, whether permanent or interim.
Contact center : Managing a contact center is initially first managing a team and multi-channel and multi-skills.The constant pressure and service rate constraint make the contact center piloting as a complex activity. The management teams key lies in workload prediction according to the skill and the channel. Depending on the activity,the load is impacted by various internal and external factors : launch catalog,commercial operation, weather, proximity to a particular calendar event ... Therise of Internet and the channels influence on each other must also be taken into account. Forecasting models should therefore be adapted specifically in the context of signboards, which corresponds with the approach proposed by Affluencia.
The benefits generated by Affluencia
The three main benefits of the Affluencia's packaging are:
- Gain of 50% of the time team Leader to carry out the timetables,
- Increase of 3 to 10% of the workforce productivity. This benefit in productivity allows either savings in personnel costs while maintaining the same service quality or increasing service quality by spending the same number of hours.
The schedules are legal, fair and directly interfaced with the rest of the IC (HR, wages, pointing ...).